Return of Goods & Refunds Policy

 

Notification of intent to return or exchange goods purchased should be made to us within 7 days of receipt of goods. To complete your return, we require a receipt or proof of purchase. We will exchange goods provided these goods are returned to us by Tracked Courier Service, unworn, unwashed and in their original condition with all labels intact. You, the purchaser, will be responsible for return postage and for costs to post any replacement goods back to you.

 

Returned Goods should be posted to: 

 

Annkea Alpacas 

P.O. Box: 2

Seville, 3139

Victoria

Australia

Delivery Policy

Costs:

 

Domestic: Flat rate Australia wide $13.50`/ cart. Please allow up to 2-7 business days from dispatch to delivery. If we are unable to ship your order within this timeframe, we will contact you via email and advise you of the expected dispatch date.  Orders will be sent via Australia Post’s Parcel Post. Urgent orders may be shipped for an additional $5.00.  Australia Post are currently reviewing their delivery commitments. When delivery commitments are altered by Australia Post, they will be amended in this policy document.

 

International:  We are in the process of adding additional countries.  International purchases up to AUD100 will be charged AUD19.90 for postage.  International purchases over AUD100 will be shipped for free.

 

Lost-in-Delivery

 

If your order is not received after 30 working days please notify us. We will attempt to track your order and will advise you on the status of the parcel’s delivery. If your parcel is not traced within a further 30 days you will be compensated for the value of your purchase or, if you wish, replacement goods can be sent.

 

Goods and Services Tax (GST)

 

All prices of products advertised on the website are in Australian dollars and do not include Australian Goods and Services Tax (GST). The GST  of 10%. is added to the amount due and shipping costs prior to payment.

Privacy & Security Policy

 

Collection & Display of Personal Information

When you use our Website, you may be asked for personally identifiable information such as your name, address, email address, telephone number and other sensitive data.

 

By providing such information, which is necessary for payment processing, delivery of products and other administrative functions, you consent to Annkea Alpacas using it in the manner described in this policy. You may withdraw your consent at any time by emailing us at annettewoodgate@bigpond.com. We will delete your personal information within five days of receipt of your withdrawal of consent.

 

Security

 

Security on our Website is treated very seriously. Where applicable, security measures, including use of SSL technology, are used within the payments gateway provided by “Authorize.net” to encrypt credit card and other private financial information as well as messages sent between payment pages on the website.  However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to failure of firewall or other security software. For conformance with Australian Bank regulations, cardholder numbers will be partially masked if necessary to be partially displayed for transaction identification in receipts or forms.

 

If you have any further concerns about security, please email our Customer Service team at annettewoodgate@bigpond.com

 

Website owner / Customer Support Contact information

annettewoodgate@bigpond.com

Annkea Alpacas 

389 Canterbury Road

Surry Hills, 3127

Victoria

Australia

Copyright 2017 Annkea Alpacas all rights reserved